Cancellation Policy

Payment is due in full to secure reservations for Day/Evening Tours and 50% deposit due for multi-day tours.
All cancellations must be postmarked or emailed and received in writing. The refund rate will be based on the date we receive your written cancellation.
If you cancel an Evening/Night/Day or Educational Tour within 10 days or more, you will receive a full-refund.
9 to 5 days notice will receive a 50% refund.
4 days or less, the full amount is retained and no refunds will be issued.

Overnight Trip and Coastal Voyage Teen Camp Cancellation Policy:

50% Deposit Required at time of booking.
Full payment is required 45 days prior to trip date.
45 or more days prior to the trip date, full-refund of all payments to participants.
31 to 45 days notice, 50% of trip charged to participants.
15 to 30 days notice, 75% of trip charged to participants.
14 days prior to trip date the full amount will be charged and no refunds will be issued.

Happy Orcas Adventure Camp Cancellation Policy:

Payment is due at time of reservation to secure a spot in the camp. All cancellations must be postmarked or emailed and received in writing. The refund rate will be based on the date we receive your written cancellation. If you cancel within 45 days or more you will receive a full-refund. 30-44 days notice will receive a 50% refund. 29 days or less the full amount is retained and no refunds will be issued.

Rental Cancellation Policy:

Rental fees allow us to commit our staff and equipment resources to getting you on the water. We understand that life, the weather, and outdoor recreation can be unpredictable, and while we make every effort to see our programs run successfully, sometimes things get in the way. If Dragonfly Kayak Tours cancels a reservation for any reason, we will work to find an alternative date or time that may fit your schedule, or offer a full refund.

If you cancel your reservation, we refund rental fees based on the timeline outlined: If you cancel more than 48 hours before the reservation: 100% of the fee is refundable or transferable; If you cancel within 48 hours before the reservation: 50% of fee is transferable to another time or program; If you cancel less than 24 hours before the reservation start date (or no-show): 100% of the rental fee is forfeited. **Re-booking your rental is considered a cancellation and will follow the same cancellation policy outlined above.**

If a customer arrives and exhibits any sign of being under the influence of alcohol or drugs, they will be asked to leave and no refund will be given.

Dragonfly Kayak Tours reserves the right to cancel or postpone any trip prior to departure for any reason whatsoever. Although rare, cancellations are generally due to wind, weather or other circumstances that are out of our control and you will always be notified. The refund of all payments received shall release Dragonfly Kayak Tours from any further liability, including expenses incurred by participants in preparing for the trip. Dragonfly Kayak Tours strongly recommends that you purchase travel insurance to offset unforeseen cancellation penalties, medical and evacuation expenses. Each Participant is required to fill out a liability release form and medical form prior to trip departure which will be provided prior to every trip.

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